Monthly Archives: July 2011
A Short Summer Visit Back Home. Sweet Home.
It’s finally here!
It’s time for my next visit back home. The last time I was here, it was early spring. Since then, I’ve missed some violent storms – tornadoes that destroyed property and lives being the worst. But now it’s summer. Hot and still sprinkled with storms (of a less scary kind this time) – thunderstorms. The fresh green of spring has evolved into the bright, dark and rich healthy green of summer that is broken up by the colorful hues of wild flowers everywhere.
Early this morning, I did not wake up to the sounds of car horns honking, sputtering autorickshaws or the namaaz/chants of the nearby mosque/temple blaring. Instead, it was just a natural wakefulness to the sounds of silence. As a replacement for the city that never sleeps, I woke up in a sleepy and peaceful southern US city. Vive la difference!
On my long journey back here, for some reason, I found myself reflecting back to the first time I ever entered these US shores many, many, many years ago and how different my feelings were then.
Now, I was simply returning home – to my own very comfortable environs.
Then, I was entering unknown territory, as perplexed and scared as anyone who found themselves in a strange country would be. As strange as anything, and as different from my native India as a place could be. I was all alone, about to join my newly acquired husband (poor guy!), another stranger, in a land of peculiar and different people.
What was I doing here? Unbelievably young and totally confused, completely unsure of where my future was headed. When I think back to those days and who I was then, here are some of the descriptors that come to mind (without any exaggeration, mind you): Naive, sheltered, unprepared, gauche, raw, green, ingenuous, and possibly the most apt descriptor of all, clueless. When I look at today’s 16 and 17 year-old kids, they seem so much more sophisticated, mature and worldly-wise than I felt then. Why is that?
The date indelibly stamped on my brain (Oct 13), what I experienced then were such powerful feelings and emotions that I have never forgotten them. Not even in all these intervening years while so much was going on, and as I grew up and made my new home, family, profession, new friendships, life.
How the years have simply flown by! After living in the US for some time, how easily I adjusted to the busy, new life I was making for myself! To the point where somewhere along the way, this became home, and India became my old, forgotten reality that was interspersed with relatively short visits to see my family.
Frankly, I never ever even considered that there would be a time when I would return to India to make yet another new life.
Today, after a few months of doing so however, I consider the recent change as a platform for new opportunities and fresh experiences. Where before, staying in one place and especially in the US, might have been construed by me as secure and stable, I find that this latest experience in India is actually giving me a good balance. It is giving me new ways of looking at life ahead since the world is transforming so fast – key among the countries undergoing transformation (in dissimilar ways) being the US and India.
Surprisingly, I also find that change can actually be quite exhilarating at this point in my life. Surprising, because I’ve always heard it said that as you grow older (and presumably wiser), you actually tend to resist change. Perhaps it’s because the stability that I need is not disappearing anywhere, since I know that I can always come back home whenever I wish to.
Plus, my closest family and friends span the world and are spread out in many cities and states in these two countries – New York, Bangalore, Manipal, Las Vegas, Los Angeles, Boston, Connecticut, Hyderabad, Alabama, Atlanta, New Jersey, Mumbai and so on. It’s a fact that globalization is making the world smaller with the internet allowing us to always be closely connected to people – wherever they may live.
Perhaps that is why such a dramatic change in geography is so much less daunting that it would’ve been, even a decade ago. I can Gchat and FB and Skype and email (but not quite tweet) with the best of them, while not missing a beat. Yes, I think that is why my recent life change is so much easier to deal with. The many means for effortless communication that exist today do make a difference.
But, of course, nothing, not even virtual reality, can surpass the physical reality of being in a place. (Yet).
So, I will relish and make the most of this short visit, using it to get back in touch with everyone and everything that I miss from here – until it’s time to return (in less than a week – yikes!). Knowing that I will be back for my next break in the U.S. in a couple of months makes it so much easier on the spirit!
Interestingly, I am doing the same while in India, i.e. relishing the time that I spend there. And appreciating the yin and yang of it all…
Here’s what I really feel. There’s something to be said about an attitude where you can reap the benefits and the best of both worlds, as they say. But for that to happen, I’ve found that this really needs to be more than an overused cliche. It needs to mean something to you. When you start feeling and appreciating the good things in each dimension, then, and only then will 2+2 add up to me so much more than 4. And, this makes it all worth it.
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Photo By Wknight94 talk (Own work) [GFDL (www.gnu.org/copyleft/fdl.html) or CC-BY-SA-3.0 (www.creativecommons.org/licenses/by-sa/3.0)], via Wikimedia Commons
How much do you know about the Dabbawalas of Mumbai?
They have had a documentary produced by BBC and have been featured by, among others, The NY Times, Wall Street Journal, Forbes magazine, Harvard Business Review (case study), IBS (case study), The Economist and Seth Godin to name a few, but how much do you really know about the Dabbawalas of Bombay?
I am merely one more of many fascinated onlookers and this is my attempt to bring together a bit of the best that I’ve learnt about the amazing dabbawalas of Mumbai. I am also one among many bloggers who have written on this topic – without even searching very far, I quickly found about 50+ blog posts that referred to Seth Godin’s blog about dabbawalas! What’s one more? Perhaps it will entice you to go to the source and read some more….So, here goes:
First some facts –
A dabbawala in Mumbai carries freshly packed lunch in a box (dabba) from a person’s homes to his office.
5000 dabbawalas carry 200,000 lunch boxes every day (400,000 transactions: pick-up + drop-off), growing from a service that originated in 1890 with 100 dabbawalas.
The charge for this service is approximately $6.00. Per month!
Their error rate is an amazing 1 in 16 million transactions for which they have been recognized with Six Sigma performance (99.999999% error-free).
Their modes of transportation during their work day includes bicycles, push carts, and public trains.
They have a hub and spoke system (think Fedex) – a collecting dabbawala, and a local (delivering) dabbawala. They have a simple color coded system that determines the destination of each lunch box.
Their use of modern technology is almost non-existent although lately they have been using SMS for convenience.
The service is virtually uninterrupted even in severe monsoon weather.
When you consider that Mumbai is one of the most densely populated and large cities in the world with a complex transportation network and huge traffic flows, you can easily see why this service would be needed and in much demand. No one wants to brave the traffic or weather at lunch!
The alternative is a fresh, hot home cooked meal brought to your office at lunch time…yummy! So, yes, the demand for this service is easy to visualize. But what is more amazing is that this same over-crowded, overflowing city of Mumbai is also the hub of such well-coordinated activity and flawless delivery. In fact, “amazing” as a descriptor just doesn’t cut it!
Seth Godin says –
The reported error rate is one in six million.
How is this possible? How do you create and run a service with thousand of employees, no technology and a poorly-educated workforce and have better than six sigma quality?
Simple: the dabbawallas know their customers. If they rotated the people around, it would never work. There’s trust, and along with the trust is responsibility. By creating a flat organization and building relationships, the system even survives monsoon season.
According to The NY Times –
The precision and efficiency of the dabbawallas have been likened to the Internet, where packets identified by unique markers are ferried to their destination by means of a complex network.
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The secret of the system is in the colored codes painted on the side of the boxes, which tell the dabbawallas where the food comes from and which railway stations it must pass through on its way to a specific office in a specific building in downtown Mumbai.
The Economist writes –
… the 5,000-strong dabbawala collective has built up an extraordinary reputation for the speed and accuracy of its deliveries. Word of their legendary efficiency and almost flawless logistics is now spreading through the rarefied world of management consulting. Impressed by the dabbawalas’ “six-sigma” certified error rate—reportedly on the order of one mistake per 6m deliveries—management gurus and bosses are queuing up to find out how they do it.
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As I said, this is fascinating stuff! If you are too busy to check out any of these sources, take less than four minutes to see them in action in this short video or this even better longer one at 10 minutes. It will be worth your time, I promise!
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Photo: By Joe Zachs from Pune, India (The Bombay Dabawalla) [CC-BY-2.0 (www.creativecommons.org/licenses/by/2.0)], via Wikimedia Commons



